Error in the manager’s app (Access token not found)

The error itself

Often a PAMM customer can see the following error when they can’t connect to their server via manager’s app:


The reason could be the wrong credentials.

To solve this we should ask what host, port and password the customer is using.

Checking host and port

Host and port we can check here:

Checking the password

The password for customer’s manager app and the password for admin app are different, so we can check (and change if needed) the customer’s password here:


Creating new user

Also here we can create a new user for the customer if needed: